Shipping & Returns

We Offer Free Shipping Worldwide!

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners try to circumvent global lockdowns.

We have noticed some delays specifically with orders going to Norway, Israel, Greece and Ireland. We are working with our partners to help clear these packages, as quickly as possible. 


USA 6-10 Business Days

Mexico 7-15 Business Days

Singapore 3-6 Business Days

Malaysia 3-7 Business Days 

United Arab Emirates 6-10 Business Days

Saudi Arabia 5-10 Business Days

Rest of Asia 

  • Local Post 10-15 Business Days

  • Insured DHL/FedEx 1-3 Business Days (Recommended)

United Kingdom 5-10 Business Days

Ireland 5-10 Business Days

Germany 5-8 Business Days

Switzerland, Belgium & Denmark 5-15 Business Days

France 6-10 Business Days

Italy 10-15 Business Days

Rest of Europe 5-15 Business Days


Canada - Not authorized for sale in Canada


We currently ship to the following countries:

North America: Mexico and the United States. 


Australia: Australia and New Zealand. 


Africa: South Africa


Asia: Hong Kong SAR, Israel,  Japan, Malaysia, Saudi Arabia, Singapore, Thailand, and the United Arab Emirates. 


Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Isle of Man, Italy, Netherlands, Portugal, Serbia, Spain, Switzerland, and the United Kingdom.





All orders will typically be dispatched within 1-3 business days from our warehouse and all orders will include tracking from dispatch to delivery. We do not ship during weekends.

Getavl is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. It is always in our best interests to make sure you receive your parcel in a timely manner and we will assist as much as possible to trace a missing parcel. Please feel free to email us at if you would like assistance with your package.

Getavl is in no way responsible for any customs or import charges, charged to the customer by the shipping service and/or local government authorities.



We will send you a tracking number to your email once the package has been shipped.


Please direct any shipping related inquiries to


Getavl is proud to offer a 90 day money back guarantee if you are dissatisfied with our Handset, for more details on our guarantee please click here.


If your item arrives damaged or is malfunctioning you can return it and we will cover the shipping. You will need to return it in the condition that you received it in. This refund is valid within 1 year of purchasing. Email us at for more details.

If you are unsatisfied with your item you can return it for a full refund under the 90 day guarantee, you would have to trial the item for 70 days before exercising this option.